Northeast Desk, 17th February: Meghalaya Chief Minister Conrad Sangma took to the microblogging site X to announce the inauguration of the Najing Bazar Urban Complex in Tura. This complex, which includes provisions for parking, represents the completion of a project initiated in 2009 but left unfinished until its revival in 2020.
Expressing satisfaction at the project’s realization, Sangma underscored its significance in the broader infrastructure development plans for Tura. The Najing Bazar Urban Complex is expected to provide a conducive environment for local vendors and address the community’s needs.
This announcement follows another significant initiative by Chief Minister Sangma on February 15, where he launched the ‘CM Connect’ platform. This digital platform serves as a centralized hub for citizens to file complaints, access information about government schemes, and seek resolution for their grievances in a time-bound manner.
Describing ‘CM Connect’ as an omnichannel platform, Sangma highlighted its features such as voice calls, data communication, chat support, and WhatsApp integration, aimed at providing citizens with a seamless experience for addressing their concerns.
Under this scheme, each department is assigned a nodal officer responsible for overseeing the resolution process. Complaints are logged into a backend software system, categorized, and assigned for resolution. Sangma stressed the accountability aspect, ensuring that unresolved complaints are flagged for attention.
Moreover, the platform offers a comprehensive dashboard displaying issues based on sector, region, constituency, and district, facilitating effective monitoring of pending matters. Any delays in addressing complaints beyond stipulated timelines will be promptly identified and addressed.
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